Privacy Policy

At Lanka Free Tours, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a booking with us. By using our website and services, you consent to the practices described in this policy.

Information We Collect

When you visit our website or make a booking, we may collect certain information about you, including:

Personal Identification Information

Information provided voluntarily by you during the booking or registration process:

• Name and contact details (email address, phone number)
• Nationality and passport information (required for tour bookings and vehicle rentals)
• Billing address and accommodation details in Sri Lanka
• Travel preferences, special requirements, and accessibility needs
• Flight information (for airport pickup/drop services)
• Travel dates and itinerary preferences

Payment and Billing Information

Information necessary to process your tour bookings, vehicle rentals, and payments:

• Payment method details (credit card information, which are securely handled by trusted third-party payment processors like PayHere)
• Billing address and transaction history for travel services
• We do not store your full payment card details on our servers
• Booking confirmations and payment receipts for travel services

Browsing and Travel Information

Information collected automatically when you visit our website:

• IP address, browser type, and device information
• Pages visited (tour packages, vehicle types, destinations), time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies (see Cookies section below)
• Search queries for destinations, tour types, and vehicle preferences
• Location data (if you enable location services for nearby services)

Use of Information

We may use the collected information for the following tourism-related purposes:

• To process and fulfill your travel bookings: Including vehicle rentals with drivers, tour packages, airport pickup/drop services, itinerary planning, and service coordination with our local partners.
• To communicate with you: Regarding your travel bookings, provide customer support during your stay in Sri Lanka, respond to travel inquiries, send booking confirmations, travel updates, and important travel information.
• To personalize your travel experience: Present relevant destination recommendations, tour suggestions, vehicle options, and customized travel itineraries based on your preferences and travel history.
• To improve our tourism services: Analyze website usage, gather travel feedback, and enhance our tour packages, vehicle fleet, and services based on your browsing patterns and travel experiences.
• To ensure travel security: Detect and prevent fraud, unauthorized activities, and abuse of our website and services to protect both you and our business.
• To comply with legal and tourism regulations: Meet legal requirements, tourism industry regulations, respond to legal processes, or protect our rights and the rights of our customers.
• To provide travel assistance: Help with travel documentation, visa information, local recommendations, and emergency support during your travels in Sri Lanka.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Trusted Service Providers and Travel Partners

We may share your information with third-party service providers and travel partners who assist us in operating our website and delivering our tourism services:

• Payment processors (PayHere) for secure payment processing of travel bookings
• Email service providers for sending booking confirmations, travel itineraries, and travel communications
• Cloud hosting and data storage providers for secure data management
• Analytics and website performance monitoring services
• Professional drivers and tour guides (only necessary contact information for service delivery)
• Hotel and accommodation partners (if part of your tour package)
• Travel insurance providers (if you opt for travel insurance through us)

These providers and partners are contractually obligated to handle your data securely and confidentially, and they are only permitted to use your information for the specific travel-related purposes we authorize.

Legal Requirements and Tourism Regulations

We may disclose your information if required to do so by law, tourism regulations, or in response to:

• Valid legal requests, court orders, or government regulations
• Sri Lankan tourism authority requirements or immigration regulations
• Protection of our rights, property, or safety, or that of our customers
• Investigation of potential violations of our Terms and Conditions
• Emergency situations requiring assistance during your travels

Business Transfers

In the event of a merger, acquisition, or sale of our tourism business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections and tourism industry standards.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Secure payment processing through trusted third-party providers

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, security, booking functionality)
• Analytics Cookies: Help us understand how visitors use our website, which destinations they view, and which tour packages interest them (e.g., Google Analytics)
• Preference Cookies: Remember your travel preferences and settings (e.g., language selection, currency preference, preferred vehicle types, destination interests)
• Marketing Cookies: Used to deliver relevant travel advertisements, tour package promotions, and track campaign effectiveness
• Booking Cookies: Remember your selected tour packages, vehicles, and booking details during the reservation process

You have the option to disable cookies through your browser settings. However, please note that disabling cookies may limit certain features and functionality of our website, such as:

• Remembering your travel preferences and selected destinations
• Maintaining your booking session
• Providing personalized tour recommendations and travel content
• Saving your partially completed bookings

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to certain processing of your information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw your consent for certain data processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected (processing your travel bookings, providing services)
• Comply with legal, accounting, tourism industry, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain records of your travel history for future booking convenience and service improvement

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and tourism industry standards.

Children's Privacy

Our tourism services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. However, children may be included in family tour bookings made by adults. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

As a Sri Lankan tourism company serving international travelers, your information may be transferred to and processed in countries other than your country of residence (including Sri Lanka). These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and international data protection standards.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with a revised "last updated" date.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.

Last Updated: November 2025
Lanka Free Tours reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date.